Why smrtPhone Support is Different

Moving lightning bolt
Fast Resolutions

Average first response time under 2 minutes. We move quickly, so you can too.

reporting icon
Compliance Support

From TCPA to Call Recording Policies, we help you stay compliant – and we explain everything clearly.

team icon
Real People, Real Help

Friendly, knowledgeable people ready to jump in and assist – no bots, no copy-paste replies.

phone with a plus sign icon
Zoom Calls Available

Prefer a face-to-face chat? We’re happy to jump on a Zoom and walk you through it.

text message with heart emoji
Support for All Plans

Every smrtPhone user gets access to real support. No hidden tiers.

Support chat screenshot
Support

Live, Human Support - On Your Terms

Our team is here to help you how you prefer: live chat for quick answers, email for detailed support, Help Center for self-service, or even Zoom calls when you need hands-on guidance. We also assist with compliance questions, so you’re never on your own. Response times are under two minutes – you’ll first meet our AI Assistant, but real humans are just a click away.

About Us

Our Support Team

Although smrtPhone is a software company, we put people at the center of everything we do. We’re constantly learning from our clients and care deeply about the experience of business communication.

group-photo-support-team
Get to Know Us

Meet the People Behind the Chat

We’re not some outsourced support team halfway around the world. We’re part of smrtPhone – product experts who care about your success. Chances are, you’ve already chatted with one of us.

Andreea Cepoiu
1st Level Support
Read smrtie Profile
Alex Coldea
1st Level Support
Read smrtie Profile
Tudor Deak
Head of Support Department
Read smrtie Profile
Dragos Buiuc
2nd Level Support
Read smrtie Profile
Cosmin Iurov
Support Team Leader
Read smrtie Profile
Gina Velic
1st Level Support
Read smrtie Profile
Eduard Popa
2nd Level Support
Read smrtie Profile
Andrei David
2nd Level Support
Read smrtie Profile

“The tool works flawlessly and the customer support is exceptional!”

Current smrtPhone Customer

REI Business Owner