On September 4, 2021, smrtPhone celebrated its fourth anniversary at the only phone system built specifically for Citrix Podio CRM. These kinds of milestones offer a chance to reflect on where we started and how far we’ve come.
What started as an opportunity by Podio experts to build a phone system that other Podio devotees could truly love has turned into so much more. smrtPhone is now a full communications platform, with voice, text, power-dialing, lead management, and communications automation. Verified voice and verified texting for businesses will be launching in the next month, helping smrtPhone users build audience trust and improve response rates. And this is all still just the beginning – years 1-4 have been tremendous for smrtPhone and we’re confident year 5 will be our best yet.
We’re proud of what we’ve accomplished – but what we’re even more proud of is what we’ve been able to help our clients accomplish.
Businesses powered by smrtPhone connect better, save time, improve productivity all in service of closing more deals.
We looked through our logs and pulled some interesting statistics – detailed in the infographic below – showing our breadth, size, capability, and stability even as our growth has skyrocketed. But what can’t be captured in the logs are the indirect benefits of using smrtPhone that create a holistic experience that builds loyalty and makes your professional life easier.
Here are some of the additional benefits of using smrtPhone:
- One-click calling out of Podio CRM that saves cumulative clicks, minutes, and hours that can be redirected to revenue-generating activities
- The smrtPhone Chrome Extension that allows you to receive and place calls and texts from any window in your browser – saving you the frustration of having to hunt for the tab to use your phone system.
- The deep integration with Podio that improves accuracy, minimizes duplications and empowers communications automation – keeping your data clean and your agents always on the beat.
- Customizable business communications reporting – by agent, by geography, by voice/text, by phone number, etc. – you can break it all down in ways that improve team management and inform better business decisions.
- Responsive and passionate support team that answers questions efficiently and works tirelessly on your behalf to save you hassle and keep your business communications flowing.
- Pay-as-you-go, transparent pricing that frees you to build your team and communications strategy in any way that is best for your business.
- Continuous improvement – often powered by client suggestions – that improve functionality and add time saving features.
We couldn’t be more thrilled to be celebrating four years of helping you connect smarter, build relationships, close deals, and grow your business.
We’re proud of what we’ve built together.
- 643 million total minutes (inbound + outbound)
- 7.1 million text messages (sent + received)
- 16.6 million calls power-dialed using smrtdialer
- Over 65 countries contacted
- 247% growth in outbound calls 2020 to 2021
- Longest phone call length: 14,402 seconds (~4 hours)
- 11,059 user accounts created
- 3:1 ration of outbound to inbound calls handled
It’s been a great 4 years – cheers to the next four!
