smrtPhone Support
Get help from real people, real fast.
When something isn't working, you need help from someone who actually knows the product - not a bot, not a script. smrtPhone support comes directly from the team that builds and runs the platform.
Fast Resolutions
Average first response time under 2 minutes. We move quickly, so you can too.
Compliance Support
From TCPA to Call Recording Policies, we help you stay compliant – and we explain everything clearly.
Real Experts, Real Help
You’ll talk to friendly, knowledgeable people ready to jump in and assist – no bots, no copy-paste replies.
Zoom Calls Available
Prefer a face-to-face chat? You can jump on a Zoom call and get a guided walkthrough.
Support for All Plans
Every smrtPhone user gets access to real support. Need faster, more dedicated help? Paid support tiers are available for teams that require it.
Support
Live, Human Support - On Your Terms
Chat, email, or Help Center – use whatever works for you. When you need hands-on help, schedule a Zoom, and someone walks you through it directly.
About Us
The Experts Behind Your Support
Although smrtPhone is a software company, we put people at the center of everything we do. We’re constantly learning from our clients and care deeply about the experience of business communication.
Get to Know Us
Meet the People Behind the Chat
You’re not talking to an outsourced call center halfway around the world. Your VoIP support comes directly from the smrtPhone team – product experts who are invested in your success. Chances are, you’ve already chatted with one of us.
Andreea Cepoiu
1st Level Support
Alex Coldea
2nd Level Support
Tudor Deak
Head of Support Department
Dragos Buiuc
2nd Level Support
Cosmin Iurov
Support Team Leader
Gina Velic
2nd Level Support
Eduard Popa
2nd Level Support
Andrei David
2nd Level Support
“The tool works flawlessly and the customer support is exceptional!”
REI Business Owner
