AI Trust

AI Trust & Safety at smrtPhone

AI that helps your team move faster with human control, privacy-first protection, and clear accountability.

At smrtPhone, we build AI to support the people behind your customer conversations, not to replace them. That means practical automation, transparent behavior, and safeguards designed to keep your customers’ data protected.

Ethical and Transparent AI

We’re committed to building AI responsibly rooted in trust, transparency, and accountability.

Human accountability

Humans are accountable for how AI behaves in our product including system design, guardrails, and outcomes.

Transparency

We aim to provide clear, easy-to-understand information about what AI does, how it’s used, and what controls customers have.

Safe experiences

We design interactions to protect customers from harmful or inappropriate behavior and to keep outputs professional.

Data protection

Privacy-first data protection

We develop AI with privacy at its core giving you control while keeping your data protected end-to-end.

Data minimization

We aim to send only what’s required to complete the requested task (and nothing extra).

No training on your customer conversations (by default)

We do not train foundation models on your customer conversations or proprietary business information unless you explicitly opt in to a defined program you control.

No training on your customer conversationsgraphic illustration

Retention and deletion

We design data handling to support privacy expectations and minimize how long AI-processed data is stored.

Support

Live, Human Support

Questions about AI privacy or safety? Chat with a real person. We will walk you through it and help you set things up the right way. Typical response time is under two minutes.

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FAQ

Common questions about AI at smrtPhone

What our AI does with your data, and who answers for how it behaves.

No. We do not train foundation models on your customer conversations or proprietary business information unless you explicitly opt in to a defined program you control.

People are. Humans are accountable for how AI behaves in our product, including system design, guardrails and outcomes.

Only what is required to complete the requested task, and nothing extra.

Data handling is designed to support privacy expectations and to minimize how long AI-processed data is stored.

No. smrtAgents qualify leads, handle inbound calls and follow up on a set timeline, and they hand off to a person when judgment matters.

smrtPhone is built for TCPA, CCPA, CPNI and STIR/SHAKEN compliance.

The commitments

Our AI commitments, stated plainly

The specifics behind how smrtAgents handle your data.

0

Models trained on your conversations

We do not train foundation models on your customer conversations or proprietary business information unless you explicitly opt in to a defined program you control.

4

Compliance frameworks

The platform is built for TCPA, CCPA, CPNI and STIR/SHAKEN.

Task-only

Data sent to a model

We aim to send only what is required to complete the requested task, and nothing extra.

Human

Accountability for AI behavior

People are accountable for how AI behaves in our product, including system design, guardrails and outcomes.