Roadmap
Highlights of what we’re cooking
Actively being built
Connectivity and Spam Labeling
This implements the Connectivity and Spam Labeling – a multi-phase initiative to make sure smrtPhone clients' numbers are trusted and correctly identified on the receiving end, covering caller identity (CNAM, Branded Caller ID), voice integrity, and number reputation / spam status.Integrate smrtDialer CRM Import for GHL
The smrtDialer CRM Import for GHL integration connects smrtPhone's smrtDialer with GoHighLevel (GHL) so users can import Opportunities and Contacts directly from their GHL CRM into smrtDialer, without manual exporting/importing between the two platforms.Branded Caller ID
Branded Caller ID (BCID) is a feature that allows you to display your name, company name, and optionally a logo and call reason on the recipient's phone screen when making outbound calls. This is a premium add-on that enhances answer rates, eliminates "Spam Likely" flags, and builds trust with call recipients.Inbox Improvements - Unified Communication Hub
Vision Create an inbox methodology that combines calls, voicemails, and SMS into a single, intelligent conversation view with AI-powered context.Outbound AI Capabilities
Reimagine the smrtAgents outbound platform as a full workforce orchestration system where humans and AI agents collaborate as peers. It introduces a dynamic compliance and risk engine (replacing static automation), a pass infrastructure for seamless work movement between humans and agents, an expanded follow-up system driven by API/CRM/agent triggers, role-based agent configuration, and inbox UX enhancementsUnified Contacts Solution
Unified Contacts makes the existing Contacts app the one home for every contact — an additive build on the existing app which already handles multiple phone numbers, not a rebuild. Everything funnels into Contacts first; Contacts is the single identity store with no parallel DB, and every contact records the source it came from (CRM, Excel upload, webhook/manual, calls and texts).Planned for the next release or two
Pete REI Integration
Pete REI (https://peterei.com/) is a CRM used by real estate investors to manage their leads and deals.CPNI Compliance — Identity Verification Code for Sensitive Information Requests
CPNI (Customer Proprietary Network Information) is a US federal rule (47 U.S.C. § 222), enforced by the FCC, that requires phone and telecom companies to protect their customers' private data — things like who they called, their billing info, and how they use the service.Text Message Forwarding
Users want the ability to forward messages the way it works on WhatsApp. Today there is no forwarding capability in smrtPhone, so a user who wants to pass along the content of an existing message/communication has no built-in way to do it.Coming in the next 6 months or so