A Customer Support Experience Crafted for Your Company 🤝
Enhance the Support You Already Love With Tailored Options Built Around Your Team’s Workflow
At smrtPhone, supporting our customers is part of our identity. Our approach to customer support has taken shape over years of clear communication, thoughtful problem-solving, and continuous innovation. This long-standing commitment has earned us the trust of thousands of businesses, the respect of our peers, and has even won us a customer service award. 🏆
As your operations evolve, the type of support that keeps your communication systems running smoothly can evolve with them. You might add new team members, introduce more complex workflows, increase your call or messaging volume, or begin working within compliance-focused environments. Each of these changes can shift how support fits into your day-to-day processes and the level of expertise that works best for your team.
Support needs can also vary depending on where your team’s focus is. Some periods call for foundational system guidance, while others require workflow refinement, faster escalation, or broader availability. These shifts are also a normal part of maintaining communication systems that scale, and many organizations experience them as their teams and operations grow.
To address these changes in a consistent and intentional way, we have developed extended support options that offer additional layers of guidance and availability. These plans build on the strong foundation our customers already rely on and provide enhanced structure where your operations may call for it.
If your workflow aligns with any of these scenarios, having a clear framework for support can help you determine what level of expertise is most effective for your team.
Finding the Right Level of Support for Your Operations 👇
Standard (Included) ✅
- Live chat & email support during business hours 💬📧
- Full access to our knowledge base 📚
- Reliable answers for teams getting started 👍
- Queued support with non-priority wait times 🕒
Premium 🚀
- Priority support responses ⚡
- Weekend support availability 🗓️
- One A2P Registration Included 📲✅
- 2-hour guided onboarding 🧭
- Quarterly optimization reviews 📊
- Dedicated Account Manager 🤝
VIP 🔥
- Immediate response times ⏱️
- Weekend & extended hours coverage 🌙🗓️
- White-glove onboarding 🧤
- Strategy & success sessions twice per month 🎯
- Full compliance guidance and monitoring 🛡️
- Private Slack channel to smrtPhone engineering 💬🧑💻
Our goal is to make sure every team has access to the right assets to support their growth. For some, the essentials are enough. For others, additional layers make all the difference, because sometimes great support means more of it. 📈✨
