Get 24/7 expert support, white-glove onboarding, and your own dedicated account manager – plus priority access to our top engineers.
Customer Support Plans
Support plans designed for every stage of your business.
Choose the plan that matches your needs today - and scale when you’re ready
Standard
Free
Free
Ideal for individuals and teams getting started.
- Live chat & email support during business hours
- Full access to our knowledge base
- Reliable answers for teams getting started
- Queued support with non-priority wait times
- Priority support responses
- Weekend support availability
- 1x A2P Registration Included
- Guided onboarding (2 hours)
- Quarterly optimization reviews
- Dedicated Account Manager
- Immediate response times
- Weekend & extended hours coverage
- 1x A2P Registration Included
- White-glove onboarding (10 hours)
- Strategy & success sessions (2x per month)
- Full compliance guidance & monitoring
- Private Slack channel to smrtPhone engineering
Compare Features
Feature / Channel
Live Chat
Email / Ticket
Support / Strategy Meetings
Dedicated Account Manager
Dedicated Technical/Support Specialist
Onboarding
Usage Optimization
Compliance Guidance & Monitoring Alerts
Priority Ticket Handling
Private Slack Channel
Roadmap Voting Power
Port-In Scheduling
Weekend Coverage
Standard
Free
Free
Feature / Channel
Live Chat
Initial response within 12 hrs (M–F)
Email / Ticket
< 24 hrs (M-F)
Support / Strategy Meetings
-
Dedicated Account Manager
-
Dedicated Technical/Support Specialist
-
Onboarding
Self-service resources
Usage Optimization
-
Compliance Guidance & Monitoring Alerts
-
Priority Ticket Handling
-
Private Slack Channel
-
Roadmap Voting Power
-
Port-In Scheduling
-
Weekend Coverage
-
Premium
$199
$179
/month, billed yearly
/month, billed monthly
Feature / Channel
Live Chat
< 1 hr (M–F)
Email / Ticket
< 4 hrs (M–F)
Support / Strategy Meetings
Up to 1 per month (45 min) with Account Manager
Dedicated Account Manager
Dedicated Technical/Support Specialist
Onboarding
Kickoff Call + Training (2 hr)
Usage Optimization
1x per quarter
Compliance Guidance & Monitoring Alerts
Priority Ticket Handling
Private Slack Channel
-
Roadmap Voting Power
-
Port-In Scheduling
-
Weekend Coverage
-
VIP
$549
$499
/month, billed yearly
/month, billed month
Feature / Channel
Live Chat
< 30 min (M–F)
Email / Ticket
< 1 hr (M–F)
Support / Strategy Meetings
Up to 2 per month (1 hr each) with Account Manager
Dedicated Account Manager
Dedicated Technical/Support Specialist
Onboarding
Kickoff + Training Sessions (max 10 hr)
Usage Optimization
1x per quarter
Compliance Guidance & Monitoring Alerts
Priority Ticket Handling
Private Slack Channel
Roadmap Voting Power
Port-In Scheduling
Weekend Coverage
Need more?
“I’ve seen probably 20 or 30 different phone systems. smrtPhone is the one I’d advise everybody to get.”
Bullseye Branding
