smrtPhone Took Home Silver Stevie® in 2024 Awards for Sales & Customer Service
smrtPhone has always been proud of it’s human-led, no-bot live chat — and now we can say it’s award-winning!
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes nine of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
More than 2,300 nominations from organizations of all sizes, industry and 44 nations were considered in this year’s competition. Winners were determined by the average scores of more than 200 professionals worldwide on seven specialized judging committees. smrtPhone Customer Support beat out some impressive and highly competitive peers, that we were proud to be judged against.
“The high scores given the winning nominations in this year’s competition are evidence of the high levels of achievement portrayed in them,” said Stevie Awards president Maggie Miller. “We join with the judges and all members of the Stevie Awards community in congratulating and celebrating the winners for their accomplishments.”
smrtPhone Customer Support Statistics Show Commitment to Users
It’s not surprising smrtPhone scored high for the Front-Line Customer Service Team of the Year when you look at the data. Our team of 20 hard-working agents answer live chats 12 hours a day, 5 days a week (and aren’t afraid to jump in on the weekends if something urgent needs attention!). The team has had no one leave in over 6 years — testament to smrtPhone’s culture of fostering growth, employee happiness and passion for the company.
We hear regularly from our clients that smrtPhone Support is more proactive, faster and more helpful than any other support team they’ve dealt with. “smrtPhone support is the best I’ve ever dealt with in my life,” said Marissa McWilliams of Ogle Property Solutions. Another client, Melissa Johnson, points out that a broken phone system can really hurt business if not quickly fixed. When time is money, she appreciates that she can “hop on really quick and somebody always responds really quickly. They either walk me through the problem or points me to resources — which are just amazing, too.”
But don’t just take our client’s words for it — or the Stevie Awards — check out the data to back up our claims that smrtPhone customer support is top-tier:
- Lifetime Customer Satisfaction Rating Average is 88% with most years sitting above 90%
- 2022 Average Response Time for Live Chat: 1 minute, 48 seconds
- 2023 Average Response Time for Live Chat: 1 minute, 5 seconds (getting faster!💨)
- 2022/2023 Average Customer Support Rating: 93.5%
- 67% increase of chats in 2 years (because of our growing user base! 📈)
These numbers are especially impressive given how many of our competitor’s rely on bots, email/ticket systems and cannot provide fast, human responses. Our ethos has always been about a human-led approach to technology, and the smrtPhone customer support team is the epitome of this belief. Real humans, helping humans, every time.
Hear what the judges had to say:
smrtPhone is honored and proud to win Silver at the Stevie Awards, and we’re honored to serve our customers on the front-line. Cheers to the smrtPhone customer support team for all that they do!
- Andreea Berescu, 1st Level Support
- Andrei Budan, 1st Level Support
- Dragos Buiuc, 2nd Level Support
- Oana Buruiana, Support Team Leader
- Andreea Cepoiu, 1st Level Support
- Alex Coldea, 1st Level Support
- Alessandro David, 2nd Level Support
- Andrei David, 2nd Level Support
- Tudor Deak, Head of Support
- Rares Francu, 1st Level Support
- Sebastian Ispir, 1st Level Support
- Cosmin Iurov, Support Team Leader
- Sebastian Nitu, Support Team Leader
- Paul Patrichi, 1st Level Support
- Eduard Popa, 1st Level Support
- Gabriel Popescu, 1st Level Support
- Laurentiu Prodan, Technical Support Specialist
- Radu Andrei Simon, 1st Level Support
- Adrian Valcoci, 1st Level Support
- Gina Velic, 1st Level Support
Check out the other awards we’ve recently won: Capterra’s Short List for Best Business Phone Systems, Software Category and Capterra’s Short List for Best Auto Dialer
