Staying organized and responsive while juggling calls, texts, and customer data can feel like a game of whack-a-mole. Every moment spent manually entering call outcomes or updating contact preferences is a moment lost that could have been used to close a deal or connect with a lead. That’s where smrtPhone Webhooks come in. They bring seamless automation to your daily operations, helping your systems “talk” to each other so you don’t have to.
What Are Webhooks, and Why Do They Matter?
Think of webhooks as instant messengers for your software. When something happens in smrtPhone, like a call ending or a new number being purchased, a webhook can automatically send that information to another platform, like your CRM. It’s a behind-the-scenes process that moves data where it needs to go, right when it needs to get there.
Instead of relying on team members to manually update a contact record or track call outcomes, smrtPhone Webhooks let your systems do the talking. This means fewer missed updates, faster responses, and more consistent records making your operation more reliable and efficient from end to end.
How It Works
Setting up a webhook in smrtPhone is a breeze. From the Admin Panel, you simply create a new webhook and provide the endpoint URL. This is where the data will be sent when an event is triggered. You can choose from a wide range of events, like when a call is completed, a user is added or removed, or a text message is sent or received. Once you hit save, the automation begins.
Every time the selected event occurs, smrtPhone sends out a data package (in JSON format) to your chosen system. That system can then take an action such as logging the call, updating a contact, triggering a workflow, or anything else your team sets up. With the right configuration, this simple setup can create powerful, time-saving workflows.
Real-World Automation, Real Results
Let’s say your business relies heavily on follow-up messaging after calls. With smrtPhone Webhooks, as soon as a call ends, your CRM can be notified automatically. From there, your CRM can trigger a thank-you text, log the outcome, or even assign a follow-up task to your team all without anyone lifting a finger.
Or maybe your team manages dozens of phone numbers. When a new number is purchased in smrtPhone, a webhook can instantly update your internal records, assign the number to a campaign, and notify your team via Slack or email. It all happens in real time, ensuring nothing falls through the cracks.
The same goes for compliance and contact preferences. If someone opts out of receiving messages, a webhook can notify your CRM immediately to update that contact’s preferences, keeping you aligned with regulations and respecting your customers’ choices.
smrtPhone + smrtDialer: Even Better Together
Webhooks also extend to smrtDialer, adding automation to your outbound calling campaigns. Whether it’s logging call notes, tracking call statuses, or updating lead outcomes, webhooks ensure that every detail makes it into your CRM instantly. That means less time spent switching between platforms and more time connecting with leads.
Get Started Today
Whether you’re managing a lean real estate team or running a high-volume call center, smrtPhone Webhooks are built to scale with your workflow. Getting started is easy. If you have a developer on your team, they’ll be able to customize these webhook connections to match your exact setup. If not, don’t worry, the smrtPhone documentation makes it simple to set up basic integrations without advanced technical knowledge.
Ready to give your team superpowers? Read the full Webhooks from smrtPhone guide and start automating smarter today.
