smrtPhone Support
We’ve got your back - real people, real fast.
Our Support Team is here to help you succeed – friendly experts ready to assist via chat, email, or even Zoom. You’ll first get help from our smart assistant, but a real person is always close by when needed.
Fast Resolutions
Average first response time under 2 minutes. We move quickly, so you can too.
Compliance Support
From TCPA to Call Recording Policies, we help you stay compliant – and we explain everything clearly.
Real People, Real Help
Friendly, knowledgeable people ready to jump in and assist – no bots, no copy-paste replies.
Zoom Calls Available
Prefer a face-to-face chat? We’re happy to jump on a Zoom and walk you through it.
Support for All Plans
Every smrtPhone user gets access to real support. No hidden tiers.
Support
Live, Human Support - On Your Terms
Our team is here to help you how you prefer: live chat for quick answers, email for detailed support, Help Center for self-service, or even Zoom calls when you need hands-on guidance. We also assist with compliance questions, so you’re never on your own. Response times are under two minutes – you’ll first meet our AI Assistant, but real humans are just a click away.
About Us
Our Support Team
Although smrtPhone is a software company, we put people at the center of everything we do. We’re constantly learning from our clients and care deeply about the experience of business communication.
Get to Know Us
Meet the People Behind the Chat
We’re not some outsourced support team halfway around the world. We’re part of smrtPhone – product experts who care about your success. Chances are, you’ve already chatted with one of us.
Andreea Cepoiu
1st Level Support
Alex Coldea
1st Level Support
Tudor Deak
Head of Support Department
Dragos Buiuc
2nd Level Support
Cosmin Iurov
Support Team Leader
Gina Velic
1st Level Support
Eduard Popa
2nd Level Support
Andrei David
2nd Level Support
“The tool works flawlessly and the customer support is exceptional!”
REI Business Owner
