Hey smrtPhone users! In this quick video, I show you how to use the Friendly Name feature to ensure that your staff know exactly which number has been called when they receive a call.
This is a really powerful and important feature when you have a business with a lot of different phone numbers.
For example, say you run a virtual assistant business and answer calls for 100 businesses. By using Podio and smrtPhone, you can ensure all calls are tracked properly and recorded. Even more importantly, by using the Friendly Name feature, you can make sure your staff know which client they are answering for so they know how to answer the call.
This is also something we see our real estate clients using a lot, as they buy numbers for different listings or marketing campaigns. By giving the unique numbers a friendly name, they can immediate see which listing or campaign has generated the inbound call.
As always, don’t hesitate to contact us if you need any help!