The smrtPhone Team is happy to announce that the Round Robin is here!
What is the Round Robin applet?
By using this applet, every new call will automatically be allotted to the consecutive users in a Round Robin Order. This option allows you to equally distribute your calls among your agents.
You can fix the way in which you want to route your calls. Every new call will automatically be allotted to the agents in the Round Robin Order. This option allows you to equally distribute your calls among your employees.
What benefits can you get using Round Robin:
– Always make sure that the phone call is distributed to the right person
– Keep everything optimize
– Call management
Please check the full article in our documentation.
